ServiceNow Solution Architect | Denver, CO Or Remote USA

  • Optiv Security Inc.
  • Denver, CO
  • Nov 21, 2020
TELECOMMUTE Software

Job Description

Internal Job ID: 743999725019328Company DescriptionAt Optiv, we're on a mission to help our clients make their businessesmore secure. We're one of the fastest growing companies in a truly essentialindustry.In your role at Optiv, you'll be inspired by a team of the brightestbusiness and technical minds in cyber security. We are passionate championsfor our clients, and know from experience that the best solutions for ourclients' needs come from working hard together. As part of our team, yourvoice matters, and you will do important work that has impact, onpeople, businesses and nations. Our industry and our company move fast,and you can be sure that you will always have room to learn and grow. We'reproud of our team and the important work we do to build confidence for a morecJob DescriptionThe Solution Architect manages ServiceNow solution architecture, technologydirection, and leverages technical research to innovate, integrate, andmanage technology solutions in the ServiceNow platform. As a SolutionArchitect, you will be responsible for architectural solutions for one ormore projects; you will collaborate with some internal and externalcolleagues to create and implement innovative high-quality solutions,typically by lead requirements gathering sessions with internal customers.This role is considered part of the Global Data and Digital Leadership teamand may mentor Junior Architects and /or development team members.Responsibilities* Provide thought leadership in strategic direction for EnterpriseImplementation of the ServiceNow platform using ITSM, ITBM, PerformanceAnalytics, and GSD.* Collaborate with a larger group of Business SMEs, solution and technicalarchitects to set technical direction for the delivery of solutions* Assist in gathering and reviewing client's process requirements and map toServiceNow features/implementations* Assist customers with POC activities, understanding of ServiceNowplatform, and agile approaches* Experience with ServiceNow upgrades and automated testing tools to preparefor upgrades* Functional knowledge and implementation experience of IT Service Management(ITSM) frameworks and demonstrated project management skills andexperience working directly with customers and clients Experience buildingand coding Configuration Management Databases (CMDB)* Working knowledge of LDAP, AD, SSO, Email Infrastructure, WebServices , workflow* Working knowledge of relational databases Working knowledge of systems andnetwork performance and availability monitoring and analysis as well asconfiguration management* Understanding of IT service desk and service management along with goodunderstanding of the ITIL framework including Incident Management, ProblemManagement, Change Management, Release Management, and Service Desk.* Strong oral and written communication skills, with the ability toconfidently present ideas and processes to stakeholders with varying levels oftechnological experience* Experience managing technical teams in complex, dynamic environmentscollaborating with and managing teams across multiple projects* Experience in a SaaS environment Design, development, and deploymentexperience with the ServiceNow* Experience with continuous delivery, configuration management,continuous integration, and source control software processes and tools arequirement. Experience with automated web test frameworks* Establish and enforces systems design and architectural standards,establishes maintains best practices and drive the principles throughout thesystems delivery lifecycle.QualificationsQualifications for success:* At least 10 years' experience with the design, development,administration and support of technology infrastructure and solutions.* At least 5 years of experience in technology consulting, enterprise andsolutions architecture and architectural frameworks.* At least 5+ years of development and administration experience usingServiceNow* Experience in defining new architectures and ability to drive an indepe