Remote Service Desk Associate

  • TAD PGS, Inc.
  • Oak Ridge, TN
  • Sep 17, 2020

Job Description

Remote Service Desk Associate Category: IT/Technical Description: We have an outstanding Contract position for aRemote Service Desk Associate to join a leading Company.**U.S. Citizenship Required** There's an opening for a Remote Service Desk Associate with primary offices located ing Oak Ridge, TN. The Service Desk Associate will provide support for local and remote users with Microsoft Outlook, standard Windows desktop applications and operating systems, a variety of commercial (COTS) packages, intranet and internet browser, Android, and iOS devices, and Deltek applications. This is a shift work position requiring some flexibility in work hours. Must be willing to work between business hours of 6:30am-9pm M-F. Hours are subject to change based on business need. Basic Hiring Criteria: + Hardware/software troubleshooting experience. + US Citizenship. + High school diploma or GED. + 6 months of computer support in a technical call center environment. + Proven experience providing effective and professional communication addressing moderately complex technical issues via telephone, email, and person-to-person. + Demonstrated customer awareness, strong written and verbal communication skills. + Provide excellent customer service. + Experience in desktop support, IT concepts, and help desk software. + Proven ability to think and troubleshoot logically, and act decisively in critical situations. + Experience with Microsoft Office Products, Internet Explorer, and Windows. + May be some travel. + This is a remote telework position, an acceptable candidate should have high speed internet as well as a quiet work environment. Desired Qualifications: + Minimum 2 years experience computer hardware/software support. + Technical certifications such as A+, MCP, MCSE, CCNA. + Windows 7 or 10, IE 11, Terminal Services, VPN software, Microsoft and other commonly used commercial products (including Office 2013 Suite and beyond), strong Microsoft Outlook skills, remote access, Deltek Costpoint, Android and iOS support. + Account administration, password reset experience. Company Description: TAD PGS, a Global Fortune 500 company with worldwide revenue of over $27 billion and more than 50 decades of government contracting experience. We specialize in supporting U.S. Government Agencies and their prime vendors by delivering a full range of recruitment and workforce solutions. As part of the Adecco family, we have access to over 2.5 million active candidates supporting hundreds of locations across North America. On any given day, we have more than 70,000 professionals working at client sites across the United States.VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / EOE Protected Veterans/DisabilityThe Company will consider qualified applicants with arrest and conviction records.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Location: Oak Ridge , TN Minimum Experience (yrs): 6 months Required Education: H.S. diploma or equivalent