M&T Bank

R18282 **Overview:** Serves as primary contact for start-up customers, inclusive of responding to questions, providing support and training, onboarding new customers and providing follow-up communications and help documentation. Compiles and analyzes data and feedback to support product-related changes and assess depth of customer loyalty. **Primary Responsibilities:** + Serve as first point of contact within a business start-up to provide immediate support to resolve questions of new and existing customers of the start-up received via email and/or phone following established procedures where applicable. + Serve as primary contact for onboarding new customers for the start-up, training platform end users and providing post go-live support. + Investigate, diagnose and troubleshoot customer-reported issues to resolve them in a timely and accurate manner. + Represent the voice of the customer to provide input into every core product, marketing and...