TTEC

VoiceFoundry, a TTEC Digital company, believes reducing customer effort is the true differentiator. We started VoiceFoundry to allow us to focus on what we are good at - customer experience, automation and innovation. We love the ‘as a service’ economy - we believe customers should only pay for what they use. We want to enable our clients to focus on their core business and not have to expend effort on maintaining a CX platform with its cycle of patches and upgrades. With offices in Australia, APAC, Europe & North America, VoiceFoundry is AWS’s largest and most experienced CX and contact centre systems integrator. We work with Amazon Connect, AWS’s Cognitive CX suite and complementary services to create AI-powered customer experiences for our clients. VoiceFoundry’s key services include: ● Contact Centre, CX & CRM software-as-a-service solutions ● Professional services ● Application development and integration services...

VoiceFoundry, a TTEC Digital Company believes reducing customer effort is the true differentiator. We started VoiceFoundry to allow us to focus on what we are good at - customer experience, automation and innovation. We love the ‘as a service’ economy - we believe customers should only pay for what they use. We want to enable our clients to focus on their core business and not have to expend effort on maintaining a CX platform with its cycle of patches and upgrades. With offices in Australia, APAC, Europe & North America, VoiceFoundry is AWS’s largest and most experienced CX and contact centre systems integrator. We work with Amazon Connect, AWS’s Cognitive CX suite and complementary services to create AI-powered customer experiences for our clients. VoiceFoundry’s key services include: ● Contact Centre, CX & CRM software-as-a-service solutions ● Professional services ● Application development and integration services...

Sr. Manager, Workforce Management TTEC is seeking a seasoned Sr Manager of Workforce Management to join our Customer Managed Services team. We help bring technology and human connections together to deliver amazing customer experiences every time. We need you- our next director of workforce management - to help us continually find ways to exceed customers' needs and build the relationships that keep them delighted and loyal! What you’ll be doing: The Senior Manager of Workforce Management will be able to work with Operations Executive Leadership (Director/Executive Director) to drive account profitability via excellent associate staffing decisions for multiple client program/projects. You are responsible for overall WFM delivery, support and execution across multiple programs/clients. This could include providing “in-house” support for a TTEC client who contracts with us for that expertise. This role supports...

TTEC is seeking a Salesforce Developer to join our TTEC Digital team. This role is a telecommuting opportunity with travel requirements up to 25% nationwide. Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! What you’ll be doing: The Salesforce Developer is intended to drive the Technical side of the integrated solutions provided to our clients. The Developer must be passionate about solving business challenges and determining solutions. This position will analyze, design, develop, configure, integrate and launch new solutions and changes to existing solutions. This role will...

Desktop Support Associate Technician Pioneer Mandaluyong TTEC is seeking an Associate Technician, Desktop Support to join our Site Technology Operations team. Our global IT organization of 500 supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services. What you will be doing: This is a level 1 and level 2 position into the information technology field. This position provides technical end-user support to desktop systems, software installs, and routine tasks such as driver updates in a remote environment. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. Troubleshooting the contact's home environment in relation to ttec equipment only. This position requires excellent customer...

TTEC Digital is looking for a Practice Lead for our Genesys Cloud Solutions offering. This is a US based virtual role with potential future travel requirements. Why choose TTEC Digital to enhance and broaden your career? We are a leader in CX and digital transformation optimizing business outcomes providing best of breed technology to drive real-world results for our clients. Our service offerings include CX Strategy & Digital Consulting, Omnichannel Orchestration, Contact Center Software, CX Analytics, Automation and AI, and Learning & Knowledge. What you’ll be doing: + Develop the Genesys practice starting from the foundation to include helping to define the service offerings, build, develop and grow the team and implement best in class methodology. + Practice Building – Drive overall growth of Genesys practice area through a combination of business development, partner management, talent management, oversight of delivery work and...

TTEC, formerly TeleTech, is seeking a Senior Salesforce Business Analyst to join our TTEC Digital team. This is a telecommuting opportunity with client site travel requirements. Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! What you’ll be doing: The Senior Salesforce Business Analyst must be passionate about solving business challenges and identifying solutions for potential clients. The position requires a communication expert with the technical knowledge to effectively match client requirements against framework capabilities. This position is accountable for internal and...

Managed Services AWS Engineer – UK Voice Foundry, a TTEC Digital company We’re looking for an AWS MS Engineer to join our Managed Services team. This is a remote role located in the UK. Why choose VoiceFoundry to enhance and broaden your career? We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities as you are. Whether you’re the Engineer, Architect, Project Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success. What you’ll be doing: As part of our AWS MS Engineering team, you will work with our enterprise level clients providing medium to advanced troubleshooting support services in AWS Server less Concepts and Services. Our engineers will work with...

TTEC is searching for a Product Demonstration leader, an engaging executive who can combine technology expertise with an ability to draw in audience through strong communication skills and presentation capabilities. Supporting a global sales organization, this role will provide a managing and coordinating point of contact to define, lead and maintain the demonstration environment for TTEC’s broad range of Contact Center platform and applications solutions. This includes ensuring all TTEC capabilities can be shown in a manner consistent with the strategic message for Customer Experience as a Service - as it is today and as it evolves. This role will create and maintain the processes for producing and presenting customized demonstrations for enterprise pursuits, whether that be through live demonstrations, video presentations, PowerPoint or a combination thereof. Core to this capability is the ability to collaborate closely with engineers, subject matter experts, sales...

VoiceFoundry, a TTEC Digital LLC company, is seeking a Team Lead AWS Engineering to join our team. This is a remote role based in the United States. Why choose VoiceFoundry to enhance and broaden your career? We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities as you are. Whether you’re the Engineer, Architect, Project Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! What you’ll be doing: VoiceFoundry teams function as autonomous units working with multiple clients at any given time. Developer teams consist of three to four developers, including the team lead, and a project manager. After receiving SOWs and rough requirements from our sales team, the Team Lead works with the PM on the team to...

Technical Account Manager - Remote - US VoiceFoundry, a TTEC Digital Company We’re looking for a Technical Account Manager to join our team delivering amazing client experiences in a work from home role in the United States. What you’ll be doing Looking for an opportunity to develop long term relationships with clients? To bring a mix of project management to your day? In this role, you’ll bring your client facing skills to build long term client relationships. You'll also work in part as a project manager. You’ll manage multiple clients within the Managed Service Program. You’ll coordinate with the clients to address their needs, manage the client's budget with VoiceFoundry, and provide updates for open incidents or enhancements that the client has requested. We’ll support you with your account management based on client size and priority. On a typical day, you’ll: + Hold client meetings with assigned clients to discuss their...

VoiceFoundry, a TTEC Digital LLC company, is seeking a Senior AWS Developer to join our team. This is a remote role based in the US. Why choose VoiceFoundry to enhance and broaden your career? We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities as you are. Whether you’re the Engineer, Architect, Project Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! What you’ll be doing: As the backbone of our delivery teams, Senior AWS Developers build and deploy VoiceFoundry’s designed solution for our clients. Senior AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their...

TTEC's Insights Platform is a cloud-based customer data platform that provides brands with a 360° view of their customers' needs, behaviors, and preferences with the insights they need to deliver a great customer experience. The Senior Data Engineer will be responsible for development, implementation and delivery for new and ongoing client implementations of the Insights Platform. This will require an ongoing partnership with internal teams, such as business consulting, analytics, data science, and technology. Check out our website below to learn more about what we do and how we help our clients. https://www.ttec.com/ttec-digital Primary Responsibilities: + Provide thought leadership in architecture, design for analytics products + Be an SME in technical and functional aspects of the insights platform and its integration requirements + Lead cross functional product development efforts + Proactive identification of internal and external dependencies, highlighting...

TTEC is seeking a Salesforce Architect to join our Technology Services team. This is a telecommuting opportunity with client site travel requirements. Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! The Salesforce Architect is intended to be a Technical Lead in the CRM organization responsible for helping to grow and mature our Salesforce.com footprint as we seek to provide next generation CRM capabilities to our clients. The architect will leverage their extensive experience on the Salesforce.com platform to help identify, define, and recommend technical solutions to solve complex...

VoiceFoundry, a TTEC Digital LLC company, We're looking for an Agile Business Analyst to join our team. This is a remote role located in the US. Why choose VoiceFoundry to enhance and broaden your career? We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities as you are. Whether you’re the Engineer, Architect, Project Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success. What skills you will bring: + Several years of contact center background, specifically focused on implementation of contact center software + Thorough understanding of Scrum or similar agile frameworks + Responsible for requirements elaboration and elicitation + Author user stories and acceptance criteria + Work...